Checkout flow
- Checkout creates an internal order before sending the user to the payment provider.
- Public V1 launch point packs are Starter Pack ($9 for 90 points), Growth Pack ($29 for 290 points), and Pro Pack ($79 for 790 points).
- $1 equals 10 points as an internal exchange ratio, but $1 is not a public launch pack.
- Point packs should use trusted server-side product records, not user-controlled price or point amounts.
- Creem may process payments where configured.
- The success page may show a processing state and does not grant points.
After payment
- Points appear only after Flowwyn receives and verifies the payment webhook.
- Duplicate payment events and duplicate order events must be handled idempotently.
- A verified paid webhook can grant the matching point pack once.
- Refund or chargeback-like events should not grant new points.
If something looks wrong
- If payment succeeded but points do not appear after processing, contact support.
- Include your account email and order reference if available.
- Do not send passwords, raw payment provider payloads, API keys, or service-role keys.
- Support may review payment status, order metadata, point ledger entries, and safe operational logs.
No success-page grant
A browser URL, redirect, or success page is not trusted as proof of payment.
Only verified server-side webhook processing can add paid points.