Refund and Point Return Policy

Point basics

• Flowwyn points are platform usage credits, not cash or a withdrawable balance.
• Purchased points expire after 60 days.
• Promo, bonus, or compensation points may expire earlier if stated when granted.
• Future subscription points do not roll over unless Flowwyn explicitly says so.
• Points cannot be withdrawn, transferred, resold, or exchanged for cash.

Before execution

• Usage guard or validation denial before execution should not charge points.
• Insufficient balance blocks the full run before execution.
• A checkout success page does not grant points by itself.
• Duplicate webhook or order events must be handled idempotently and must not double-grant points.

During and after workflow runs

• If a system failure happens before result delivery, Flowwyn may unlock or return the locked points.
• If a run succeeds and outputs are generated and delivered, points are generally spent.
• Download issues after successful generation are reviewed manually and do not create an automatic cash refund promise.
• Safe errors should avoid exposing raw CSV content, secrets, or provider payloads.

Payment refunds

• Payment refunds are reviewed through payment and order support and may depend on payment provider rules.
• Public V1 launch packs are $9, $29, and $79 packs; earlier $1/$5/$10 low-price packs are not public active launch products.
• Refund, chargeback, or reversal runtime may be implemented later if not already active in the current environment.
• Cash refunds, if approved, are processed through the payment provider rather than through a point withdrawal flow.

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